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Warranty Information (Global)

Brand New PowerColor (Own design) Graphics Cards:

ZOTAC graphic cards are primarily identified by the Product Name, SKU Number, and Part Number (PN). Besides the SKU, other details to identify the exact model from the features on the card: Bus Interface: PCI Bus, AGP bus, PCI-E bus interface GPU type: GTX760, GTX980, GTX980Ti Memory Size and Type: 1GB / 2GB / 4GB, DDR3 / DDR5 Cooling Type: Passively. I have an 'MNK' number but it will not accept that. Mobile seo. Surely I'm not the only one who's run into this issue? I took the side panel off my MSI Aegis 10th (desktop gaming PC) and there's a CHK by the serial number on the GTX graphics card, but of course it didn't take that one either. I would appreciate some direction or assistance on this.

PowerColor provides warranty for brand new PowerColor (own design) graphics cards purchased thru our authorized distributors and sellers. For more details, please kindly contact our local distributors and sellers where you purchase.
The warranty is valid starting from the original purchase date (verified through invoice) and only valid to the ORIGINAL owner. The warranty cannot be transferred if the product is to be resold or has switched ownership.
In order to qualify for the warranty, all the conditions under “Terms & Conditions” must be met.

Click on Graphics/Displays on the left. Pick a graphics card from the right side and you'll see all the details the system provides about it. You can also get to the System Report by running Applications - Utilities - System Information.
I've pulled the card out, checked everything all I can find is the P/N number which I think stands for part number on the back plate and a warranty sticker with a number above it on the same sticker. On the spine where it connects to the mobile there are two green stickers with long numbers on them but nothing that starts with S/N followed.

Brand New AMD Reference Board Graphics Cards (AMD MBA Board):

PowerColor provides warranty for brand new AMD reference board graphics cards purchased thru our authorized distributors and sellers. For more details, please kindly contact our local distributors and sellers where you purchase.
The warranty is valid starting from the original purchase date (verified through invoice) and ONLY VAILD to the ORIGINAL owner. The warranty cannot be transferred if the product is to be resold or has switched ownership.
In order to qualify for the warranty, all the conditions under “Terms & Conditions” must be met.
Current AMD product series under our AMD reference board warranty:
- Radeon RX Vega Series
AMD reference board graphics cards’ serial number starts with (but not limited to):
- Mxx 1XXXXXXXXX

Brand New External Graphics Card Boxes (eGPU Box):

PowerColor provides warranty for our brand new external graphics card boxes. For more details, please kindly contact our local distributors and sellers where you purchase.
The warranty is valid starting from the original purchase date (verified through invoice) and ONLY VALID to the ORIGINAL owner. The warranty cannot be transferred if the product is to be resold or has switched ownership.
In order to qualify for the warranty, all the conditions under “Terms & Conditions” must be met.

Brand New Cryptocurrency Mining Graphics Cards:

PowerColor provides NO warranty for cryptocurrency mining graphics cards. Distinguishing cryptocurrency mining products could see below points.
Cryptocurrency mining products serial number starts with (but not limited to):
- CDGXXXXXXXXXX
Cryptocurrency mining products EAN code ends with “M” which stands for “MINING”. Examples can be seen as below.

-- AXRX 580 4GBD5-3DHDM
-- AXRX 570 4GBD5-DHDM
-- AXRX 570 4GBD5-3DHDM Serial

-- AXRX 570 4GBD5-DM
-- AXRX 470 4GBD5-DM
-- AXRX 470 8GBD5-DM
How to see graphics card serial number

-- AXRX 470 4GBD5-3DHDM

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Terms & Conditions:

RMA service and warranty will ONLY be provided for brand new or refurbished products purchased.
Customers must be a CURRENT RESIDENT of the request.
An official invoice must be provided (in order for an invoice to be considered “official”) the invoice must include:
- Name & address of the company customer purchased from.
- Date of purchase.
- Name & address of customer.
- Billing name & address of customer.
- Model name & price of the product.
If the graphics card BIOS is not the manufacturer default version and/or has been either altered or changed, the warranty will be void.
Removal and/or damaging of serial number sticker(s) on the back of the product will VOID all warranties. PowerColor products sent in for RMA must be free of any improper use, including but not limited to physical damage from dropping, improper installation, or modification of any kind (this includes installing aftermarket cooling solutions). The warranty WILL BE VOID if the product has been damaged or altered.
Products sent in for RMA will only be REPLACED with another product of EQUAL OR GREATER IN PERFORMANCE (based on availability).
PowerColor will NOT offer any refund or reimbursement.
Only send in the defective product. Please keep all accessories.
The warranty only covers the ORIGINAL owner of the product and may not be transferred thru resale or other methods.
PowerColor will NOT provide shipping labels for incoming RMA. We pay for return shipping once the RMA is completed.
PowerColor will NOT ship to P.O. Box or APO/Military addresses.
To insure your product DOES NOT GET DAMAGED during transit. Please be sure to secure and wrap the defective card with either foam or bubble wrap to avoid any physical damage. Failure to do so may result in the warranty being voided for card damage.
RMA service can be rejected and shipped back to you at your own cost if the wrong or no document is attached.
Please allow up to fourteen (14) business days for your RMA service (Not including shipping time).

Examples:

1. Bent PCB
2. Damaged Fan
3. Damaged PCB Corner
4. Missing PCB Components
5. Missing or Loose Memory Module
6. Scratched Golden Finger
7. Damaged PCB

Please contact the shop/e-shop where you bought your card when you have RMA inquiries.
Power data recovery serial key. If you have any questions regarding the PowerColor Warranty Terms & Conditions or anything else, please email us.

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RMA Service (ASIA): tulrma_tw@tul.com.tw

How To See Graphics Card Serial Number

RMA Service (Europe): rma@powercolor.com
RMA Service (USA): support.usa@powercolor.com